Voice, chat, and messaging
Every guest enquiry answered promptly, professionally, and in the language of your hotel — across phone, WhatsApp, web chat, and email.
Managed reservation service for hotels and hotel collections.
Introduction
We bring hotel-grade reservations service to independent hotels and boutique collections — combining considered human service with intelligent technology, so every guest finds a welcome and every property runs with the operational strength of a global brand.
Service
Every guest enquiry answered promptly, professionally, and in the language of your hotel — across phone, WhatsApp, web chat, and email.
Bookings captured, rates quoted accurately, and upsell opportunities recognised and offered — driving higher ADR and stronger direct booking conversion.
A considered human team for complex enquiries, high-value bookings, and escalations. Intelligent technology for everything else. Always on, always on-brand.
Why Wayhouse
Independent hotels lose revenue to missed calls, slow web responses, and OTA commissions on bookings they could have captured directly. Front desk teams are already stretched. Generic call answering services don't understand hospitality. Wayhouse was built to bridge that gap — offering the operational quality you'd expect from a global brand, in a managed service designed for hotels and collections that value craft.
Founding team
Wayhouse is being built by hospitality and customer experience leaders with more than a decade of senior operational experience across global hotel groups, fintech, and travel — including leadership of some of the industry's largest multi-language reservations and customer care functions.
Get in touch
Wayhouse is currently in founding phase. We're speaking with hotels, hotel collections, and technology partners interested in shaping the service.
welcome@wayhousehospitality.co.uk